Please place orders online up until 3pm, for same day despatch.We despatch Tuesday, Wednesday and Thursday for next day delivery. The Highlands & Islands, may take 2 days (Despatch Tuesday& Wednesday only for Highlands).
Any special instructions concerning delivery, for example “ok to leave in the garage on the left”, must be specified on ordering, otherwise a signature will be required on receipt (Couriers will not react to notes pinned to doors).
At present we are despatching on Tuesdays, Wednesdays and Thursdays.
The couriers we use are APC overnight.
You can always track your order online and make any special instructions to your local Depot. If you miss the delivery, the courier will leave a card and try again the next working day.
Basil’s dog food is prepared with the finest quality British meat and vegetables, and is quickly blast frozen in order to preserve the product in the best possible condition. It is then packed in a special thermal box ready for delivery. Upon receipt of your order, please put the product in your freezer as soon as possible.